Hamish

Hamish Duncan

BVM&S CertSAM MRCVS, Certificate in Dog & Cat Medicine*, RCVS Advanced Practitioner in Dog & Cat Medicine*

387 Vets is owned and run by vet Hamish Duncan. Hamish qualified from Edinburgh University in 1997 and has worked in Halifax, Halesowen and most recently on the east coast of Fife in Scotland, before moving to Great Wyrley to set up his own independent practice. In 2004 he passed an additional specialist 4 year postgraduate qualification – a Certificate in Small Animal Medicine (CertSAM). In recognition of his knowledge, expertise and level of continued professional training and development in this field, in April 2015, Hamish became 1 of only 70 vets in the UK to be awarded the status of RCVS Advanced Practitioner in Small Animal Medicine.

Hamish has a huge amount of experience from his years in practice and from working alongside other certificate holders and recognized specialists in orthopaedics and surgery. He has undergone intensive practical training to learn cutting-edge cruciate surgery techniques and performs the TTA Rapid technique and MMPs (Modified Maquet Procedures) on cruciate disease for faster recovery and minimal post-op pain.

Emma

Emma Goncalves

MRCVS GPCert FelP, Certificate in Feline Practice*

Emma graduated with a veterinary degree in 2001 from Madrid and has more than 10 years’ experience working in the UK, almost exclusively in small animal practice. Since 2006, Emma’s veterinary role has included a strong bias towards cats: she was responsible for internal referrals of all feline cases at a local practice, and most recently, was clinical director and senior clinician in charge of Internal Medicine and the Feline Department in her own practice in Northern Spain. In 2013, after 3 years of intensive study, Emma was awarded a Certificate in Feline Practice from the European School of Postgraduate Veterinary Studies. Emma joined the 387 team in February 2016. Later that year, when 387 Vets was awarded Gold Standard Cat Friendly Clinic, Emma became our veterinary Cat Friendly Clinic Advocate. But she loves meeting and treating all other pets too!

Carole Parsons

Carole Parsons

BVSc CertAVP MRCVS, Certificate in Advanced Veterinary Practice*

Carole graduated from Liverpool University in 2003 and has gained a wide range of experience working as a vet in both mixed and small animal practice across the West Midlands.  In December 2012, Carole returned from a two year sabbatical in South Africa where she worked at a local charity clinic and two private veterinary hospitals and gained experience treating snake and monkey bites as well as exotic infectious diseases. And she came to join 387 Vets! Carole has since completed a Certificate in Advanced Veterinary Practice (CertAVP), an advanced postgraduate qualification accredited by the Royal College of Veterinary Surgeons. Her interest in acupuncture has since led Carole to undertake training with the Association of Veterinary Acupuncturists  and she now offers an acupuncture service to pets suffering from chronic conditions which traditional medication is proving difficult to manage.

*What is a veterinary certificate and what is Advanced Practitioner Status?

Certificates are the only post graduate qualifications available to vets in general practice. They require a minimum of two years of study but usually take 3-4 years to complete, and must be completed whilst working in practice (as hand-on experience is a requirement), necessitating a huge amount of study and work in free time. They reflect an additional level of competence and knowledge, and an advanced skill set within a specific field.

Vets with certain certificates can apply to the Royal College of Veterinary Surgeons for Advanced Practitioner Status, which not only demonstrates knowledge and experience in a particular area of veterinary practice beyond their initial primary veterinary degree, but also acknowledges that they continue to be up to date in their field over and above minimum requirements for continuing professional development (CPD).

Nicky Smith

Nicky Smith

BSc (hons) DipAVN LCGI E-SQP RVN, Diploma in Advanced Veterinary Nursing

Nicky is Head Nurse at 387 Vets and has worked here since the practice opened in 2007. Qualified since 1996, her invaluable experience includes nursing in an emergency clinic and at a charity hospital as well as working for a clinical supplies company and a leading pet food manufacturer. Nicky holds many extra nursing qualifications, including a Diploma for Advanced Veterinary Nursing (the highest Veterinary Nursing qualification endorsed by the Royal College of Veterinary Surgeons) and a First Class Honours Degree in Clinical Veterinary Nursing. She is a temperament assessor for ‘Pets as Therapy’ and runs a range of nurse consultations and health clinics at the practice. In 2017, Nicky was winner of the coveted Vet Nurse of the Year 2017 Award at Petplan’s prestigious National Veterinary Awards.

Amy Duncalf

Amy Duncalf

BSc (hons) Ansci VNMA C-SQP RVN

Amy joined 387 Vets in 2009 to train as a vet nurse, and since 2012 has been a member of our fully qualified Veterinary Nursing team. She has excellent standards of care in all areas of nursing including theatre nursing and general patient care, and is also involved in running our dedicated one-to-one nurse clinics. As well as recently achieving pet health counsellor status with Royal Canin and being a dedicated weight management clinic nurse, Amy has a special interest in pet physiotherapy. In 2015, Amy gained a Vet Nurse Merit Award in this field and now runs pain clinics to support post-op and post trauma rehabilitation as well as improving mobility in arthritic pets.

Sharon Carter

Sharon Carter

RVN

Sharon qualified as a Registered Veterinary Nurse (RVN) in 1999 but originally started veterinary nursing in 1989, making her a very experienced and knowledgeable nurse. Sharon’s greatest strength lies in running nurse clinics, and her particular interest is in pet nutrition and weight management. After the practice gained Royal Canin Accredited Weight Management Centre status in 2015, Sharon became one of the practice’s two dedicated weight management clinic nurses.  And in January 2016, following 9 months of study and assessment, Sharon was awarded a distinction in a Certificate in Canine and Feline Veterinary Health Nutrition.

Sophie Burgess

Sophie Burgess

RVN

Sophie passed her nursing diploma to become a Registered Veterinary Nurse in February 2015 and whilst at her last post, her role was centred around surgical and post-op nursing.  Sophie joined us in 2016, and at 387 Vets has also been able to develop her passion for running nursing clinics and meeting and getting to know clients and their pets. Six months after starting here, Sophie embarked on a 12 month Diploma in Canine Behaviour for which she was awarded a distinction. She has been able to share her learning with colleagues, and to bring her heightened knowledge into her own one-to-one clinics.

Jodie Barnfield

RVN

Jodie joined the 387 team as a trainee Veterinary Nurse in 2013. Previously an Animal Care Assistant at St George’s Veterinary Hospital in Wolverhampton, she also looked after pets’ welfare through her voluntary work at a cattery. Having started her nursing diploma with us in September 2013, we were delighted when Jodie qualified and gained her Registered Veterinary Nurse (RVN) status in June 2016. Jodie is the newest member of our five-strong fully qualified nursing team.

Jenny - website

Jenni Middleton

Jenni is currently undertaking her veterinary nurse training and is carrying out her two and a half year nursing diploma at 387 Vets to become a fully qualified veterinary nurse. She has lots of previous experience working with animals, both through volunteering at Solihull College Animal Unit, Rodbaston Animal Centre and The Donkey Sanctuary, and working as an Animal Assistant at Willows Veterinary Centre and Referral Service in Solihull. Jenni has now completed her second year of her diploma and we look forward to seeing her achieve her RVN badge!

Rachel Duncan

Rachel Duncan

Rachel is the Practice Manager at 387 Vets, and although she has been behind the scenes from day one, she officially joined the 387 team in 2011. Formerly Marketing Manager for a Scottish publishing company, Rachel’s role has a strong focus on practice promotion, team welfare and driving new initiatives. She was the driving force behind 387 Vets becoming the first vet practice in the UK to achieve Platinum Investors in People status earlier this year. Following the practice becoming an inaugural SPVS/ RCVS Mind Matters Wellbeing Award winner, a highlight for Rachel was taking part in a panel discussion on practice wellbeing chaired by a GP and Radio 1 presenter at a veterinary congress in January. Rachel has subsequently been invited to give a 30 webinar on passion and positivity in practice as part of a Mind Matters Symposium in January 2018 in association with the Royal College of Veterinary Surgeons.

Jo Civil

Jo Civil

Jo brings a wealth of customer-facing experience to her role as receptionist. In addition to working for 17 years across a range of responsibilities in the banking and financial sector, Jo set up her own boarding facilities for small animals in 2007 which she has successfully managed for 10 years. In 2016, Jo gained a Customer Services Level 3 award with the College of Animal Welfare (CAW), having been hailed as best student on the course at a CAW awards ceremony in Autumn 2015. Jo’s favourite part of her job is meeting the clients, saying hello to all the pets, and being as supportive as she can to clients and staff. In recognition of her dedication and compassion, Jo was crowned Support Staff of the Year 2017 at the prestigious Petplan Veterinary Awards gala evening in April.